METAL & COMPOSITE LIMITED WARRANTY & RETURNS:
1 Year Warranty Covers Structural Cracking, Severe Denting, Broken Knobs & End Caps
ALL WARRANTY CLAIMS TAKE A MINIMUM OF 72 BUSNIESS HRS TO PROCESS UPON RECEIPT OF YOUR BAT. IF YOU HAVE QUESTIONS ON YOUR CLAIM, EMAIL US AT WARRANTY@SOLDIERSPORTS.US
- You must be the original purchaser
- Provide proof of purchase from an authorized Soldier Sports dealer
- Does not cover normal wear and tear, misuse
- Does not cover damage other than the 4 conditions listed above
- Does not cover modified bats
- Bats purchased from unauthorized dealers and used bats purchased from 3rd party platforms such as Craigslist, ebay, Facebook Markeplace, etc. will not be covered
- If warrantable, your bat will be replaced with the same length, weight and type of bat. You will not be able to go up a size or receive a BBCOR for a USSSA bat.
- Soldier Sports will replace or repair your bat if it qualifies for warranty. Soldier Sports will provide as many repairs or replacements of your metal or composite bat as needed within 1 year from date of purchase.
- There may be situations where Soldier Sports will give you credit in the form of a gift card. No refunds will be issued.
How to Make a Warranty Claim:
Please do not return your bat to your authorized dealer. Email us at warranty@soldiersports.us with your warrantable issue and provide as much information, with images if possible, and with proof of purchase IN ONE EMAIL. You will ship your bat to Soldier Sports - Warranty Department, at 4880 South 134th St, Omaha, NE 68137. You will be responsible for the inbound shipping. Please include proof of purchase with your bat being shipped in for inspection. A copy is acceptable. If Soldier Sports determines that your bat is covered under warranty, we will repair or replace your bat with the same model. If the same model bat is not available, we will issue a credit voucher or gift card. If Soldier Sports determines your bat is not covered under warranty, then we will return your bat to you.
